Make Your IT Team Failure Proof
IT is the growing technology and almost every aspect of our life is today based on one or another form of IT source. But, while moving everything on the IT back up, one thing should be cleared that technology is man generated and it can lapse any moment. Your servers, APIs, and sites can go down anytime.
So, it doesn’t mean that we should totally boycott IT and do everything manually. No, instead we need to develop an IT team which is significant to handle all the failures and can easily turn around the adverse situation in their favor.
It is important to have IT team that is fully equipped with all the incident response tools to handle adverse situations. However, incident response isn’t an easy task, as whenever an incident occurs, a conflict between restoring ability and investigating cause can be commonly seen.
For example, Security incident response teams and infrastructure teams operate with different sets of assumptions and priorities when resolving issues. And, if all the issues are not separately handled, then a chance of duplication, error, and delay in the work can be observed.
So, the main motive of this blog post is to leave ITSM side and focusing on the main steps of recovering IT failures. So, that duplication, delay, and errors in the work can be rectified.
#Step 1: Designing Team
The process of the response incident doesn’t start when the problem occurs. No, actually the process starts before any intimation of the problem. The organization should prior design the team of experts and professionals who can handle the issue in response time.
The ideal response incident team is the amalgamation of different professionals from the security, infrastructure and development fields. Some people believe that having experts is important in the response incident team. But, for better results there should be a member of the security and I&O personnel should also be included. So, that every expert can provide input on the matter.
The meaning of designing a team doesn’t mean hiring new people or establishing a new organization. No, the motive being designing response incident team is to strengthen the already existing task force of the organization.
#Step 2: Prepare Team For 3Ps
Priorities, Planning, and Preparation are the three Ps of the response incident team. Every business organization has different functionality and priorities. Priorities of the organization dealing with raw materials are always going to be different than the organization deals in retail.
So, the incidents of different organizations are always going to be different. That’s why plan and prepare your team for the different scenarios according to the priorities of the organization. So, that your team will be ready to handle any prioritized situation.
#Step 3: Regular Monitoring
As we have already discussed that system can break or attacked anytime. So, your team requires proper monitoring tools that can alert them to any fault in the system.
There are numerous technologies present to monitor the system. Response incident team can use log reports and end reports. They can analyze and filter the information to detect any error. Additionally, teams can learn about incidents through their NOC or SOC.
#Step 4: Proper Communication
Response incident team members should always keep their personal interest beyond the team goals. Every team member should freely interact with one another and help each other in resolving the issues frequently.
One team member shouldn’t hesitate to share the opinion on the matter. The team should weekly comes together and brainstorm ideas to improve the security loopholes.
#Step 5: Post Mortems
After the incident, a brief post-mortem report of the incident should be made. So, that cause and effect of the incident can be studied to prevent from happening such failure in the future. This post-mortem report should be analyzed by every stack holder and they should highlight the keystroke points for the future prevention.
IT team should consider incident response as a process. If they consider it as a step, then they won’t get the effective result. Moreover, planning and communication are the two main highlighted point of the incident response team. So, always design highly communicative and well-planned incident response team.